Customer Support
Hims & Hers warns of data breach after Zendesk support ticket breach
Telehealth giant Hims & Hers Health is warning that it suffered a data breach after support tickets were stolen from a third-party customer service platform. Hims & Hers is an American telehealth company specializing in the direct-to-consumer healthcare space, providing subscription-based treatments for hair loss, ED, mental health, skincare, weight loss, and other conditions or […]
European DYI chain ManoMano data breach impacts 38 million customers
DIY store chain ManoMano is notifying customers of a data breach that was caused by hackers compromising a third-party service provider. The company confirmed to GeekFeed that it learned of the hack in January 2026. An investigation into the incident determined that 38 million individuals are affected. “We can confirm that ManoMano has recently notified […]
Coinbase confirms insider breach linked to leaked support tool screenshots
Coinbase has confirmed an insider breach after a contractor improperly accessed the data of approximately thirty customers, which GeekFeed has learned is a new incident that occurred in December. “Last year our security team detected that a single Coinbase contractor improperly accessed customer information, impacting a very small number of users (approximately 30),” a Coinbase spokesperson […]
Former Coinbase support agent arrested for helping hackers
A former Coinbase customer service agent was arrested in India for helping hackers earlier this year steal sensitive customer information from a company database. The arrest occurred in Hyderabad, the capital of India’s Telangana state and a major technology center in the country, and it is expected that more individuals will be detained, according to Coinbase CEO Brian Armstrong. […]
Discord discloses data breach after hackers steal support tickets
Hackers stole partial payment information and personally identifiable data, including names and government-issued IDs, from some Discord users after compromising a third-party customer service provider. The attack occurred on September 20 and affected “a limited number of users” who interacted with Discord’s customer support and/or Trust and Safety teams. Discord was created as a communication […]