Call Center
European authorities dismantle call center fraud ring in Ukraine
European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across Europe out of more than 10 million euros. Authorities from the Czech Republic, Latvia, Lithuania, and Ukraine (supported by Eurojust) arrested 12 suspects out of 45 identified during the investigation. They also seized 21 vehicles, weapons, a polygraph […]
Critical Cisco UCCX flaw lets attackers run commands as root
Cisco has released security updates to patch a critical vulnerability in the Unified Contact Center Express (UCCX) software, which could enable attackers to execute commands with root privileges. The Cisco UCCX platform, described by the company as a “contact center in a box,” is a software solution for managing customer interactions in call centers, supporting up […]
Police dismantles investment fraud ring stealing €10 million
The Spanish police have dismantled a large-scale investment fraud operation that caused cumulative damages exceeding $11.8 million (€10 million). During simultaneous raids in Barcelona, Madrid, Mallorca, and Alicante, coordinated by the Mossos d’Esquadra, Civil Guard, and the National Police, 21 individuals were arrested. Along with the arrests, the police agents also confiscated seven luxury vehicles […]