Classic Outlook
Microsoft says bug in classic Outlook hides the mouse pointer
Microsoft is investigating a known issue that causes the mouse pointer to disappear in the classic Outlook desktop email client for some users. This bug has been acknowledged almost two months after the first reports started surfacing online, with users saying that Outlook became unusable after the mouse pointer vanished while using the app. “My […]
Microsoft fixes Outlook bug blocking access to encrypted emails
Microsoft has fixed a known issue that prevented Microsoft 365 customers from opening encrypted emails in classic Outlook after a December update. This bug affects users who try to open messages encrypted with “Encrypt Only” permissions, a policy that doesn’t restrict forwarding, printing, or copying the email. On impacted systems, users are seeing a message_v2.rpmsg attachment […]
Microsoft shares workaround for Outlook freezes after Windows update
Microsoft shared a temporary workaround for customers experiencing Outlook freezes after installing this month’s Windows security updates. As explained one week ago, when Microsoft acknowledged the issue, the bug causes the classic Outlook desktop client to hang for users with POP email accounts who have deployed the KB5074109 security update on Windows 11 25H2 and 24H2 systems. Other […]
Microsoft: Windows 11 update causes Outlook freezes for POP users
Microsoft is investigating widespread reports that a January Windows 11 security update is causing the classic Outlook desktop client to freeze and hang for users with POP email accounts. POP (Post Office Protocol) is an email retrieval protocol used for downloading emails from a server to a local device. While POP isn’t as widely used […]
Microsoft: Classic Outlook bug prevents opening encrypted emails
Microsoft is investigating a bug preventing recipients from opening encrypted emails in classic Outlook after a recent update. This known issue affects users who try to open messages encrypted with “Encrypt Only” permissions, which also allows copying, printing, and forwarding. “After updating to Current Channel Version 2511 (Build 19426.20218) recipients may not be able to […]
Microsoft: Exchange Online outage blocks access to Outlook mailboxes
Microsoft is investigating an Exchange Online service outage that is preventing customers from accessing their mailboxes using the classic Outlook desktop client. Microsoft first acknowledged the incident (tracked under EX1189820) at 09:57 AM UTC and, according to user reports on the DownDetector outage monitoring platform, it’s also causing server connection and login issues. “Users may be unable to […]
New bug in classic Outlook can only be fixed via Microsoft support
Microsoft is investigating a known issue that causes the classic Outlook email client to crash upon launch, which can only be resolved via Exchange Online support. According to a recently published support document, this impacts Microsoft 365 customers who use classic Outlook on Windows systems. While the company didn’t specify the root cause of this ongoing issue, […]
Microsoft shares temp fix for Outlook encrypted email errors
Microsoft is investigating a known issue that triggers Outlook errors when opening encrypted emails sent from other organizations. According to a recently published support document, this issue affects users in all Office channels who are using the classic Outlook email client. “Currently, when using classic Outlook for Windows, you can’t open an OMEv2 encrypted email […]
Microsoft fixes Outlook bug causing crashes when opening emails
Microsoft has fixed a known issue that will cause the classic Outlook email client to crash when opening emails or starting a new message. The bug impacts users across all Microsoft 365 Office channels who updated Outlook for Microsoft 365 earlier this month. “When you open or start a new email, classic Outlook crashes. This […]
Microsoft shares temp fix for Outlook crashes when opening emails
Microsoft has shared a workaround for a known issue that causes the classic Outlook email client to crash when opening or starting a new message. These problems affect users in the Monthly Enterprise Channel who updated Outlook for Microsoft 365 earlier this month, starting with Version 2504 (Build 18730.20122). “When you open or start a […]