Intel Will Provide 2-Year Extended Warranty on OEMs & Tray 14th/13th Gen CPUs Too

Intel recently extended the warranty of its boxed 14th & 13th Gen CPUs by 2 years but we have just learned that they will also include OEMs & Tray CPUs to the list too.

Intel Won’t Limit 2-Year Warranty Extension To Just Boxed 14th & 13th Gen CPUs, Also Coming To OEMs & Tray Chips

Intel has now confirmed that it is extending its warranty for OEMs and tray 14th & 13th Gen CPUs. The full list of CPUs that are applicable to this warranty extension are listed below:

Warranty extension applies to new & previously purchased processors, if they are one of the Intel Core 13th/14th Gen SKUs listed above. This warranty coverage applies to all customers globally.

Standard warranty process and terms apply – which you can review here: https://www.intel.com/content/www/us/en/support/articles/000024255/processors.html.

For users who are or have previously experienced instability symptoms on their Intel Core 13th/14th Gen Desktop processors and need to initiate the exchange process:

• Boxed Processors – please contact Intel Customer Support for further assistance.
• Tray Processors – please contact your place of purchase for further assistance.
• OEM/System Integrator Intel Core 13th/14th Gen-powered desktop system – please contact your system manufacturer for further assistance.

If customers have experienced these instability symptoms on their 13th and/or 14th Gen desktop processors but were unsuccessful in prior RMAs we ask that they reach out to Intel Customer Support for further assistance and remediation.

We appreciate your patience with this process and will continue to share updates relating to the Intel Core 13th/14th Gen desktop processor instability issue.

Last week, Intel announced that it was extending warranties for its 14th & 13th Gen CPUs by two years. This extended warranty would apply to all models within the respective desktop families & initially, the statement did mention tray CPUs too, however, that was removed and the most recent statement from Intel only mentions warranty extensions for the boxed chips.

It looks like Intel has now decided to change this. We have learned from our sources that Intel is planning to announce that it will offer the same 2-year extended warranties on tray CPUs too along with similar warranty support to its OEM partners such as system integrators, pre-built PC makers & others. This is crucial since OEMs and Tray CPUs make up a large portion of desktop chips.

While extending warranty is a good thing for customers, the application of a proper RMA system is also a necessity as there have been several reports that users are having lots of trouble while RMA’ing their 14th & 13th Gen CPUs through Intel. System integrators have also come forward, sharing their statistics on the matter such as Puget Systems’ recent findings or the several failure reports mentioned by game publishers and developers who are running large servers based around these CPUs.

Following is the original statement from Intel which will be revised soon to include both OEMs and Tray CPUs:

Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.

In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:

• For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
• For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.

At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.

Many are still waiting for Intel’s microcode patch which is expected to be rolled out by mid of August.

This patch should address the elevated voltages on Intel 14th & 13th Gen CPUs. The root cause remains to be identified while degraded CPUs are permanently damaged and there’s no fix for those besides underclocking or undervolting. However, updating to the latest BIOS should ensure that your CPU doesn’t degrade further. We aren’t that far away from the new BIOS release so we should know soon if Intel finally gets a relief or if more updates are going to follow after the next major patch.